Guest Whereabouts & Emergency Inquiries
Guest Welfare, Whereabouts & Emergency-Related Inquiries
Milan Shrestha
Last Update sebulan yang lalu
I am looking for a friend or family member who stayed at Hotel Shanker and went trekking/travel/expedition/yatra. Do you know where they are?
Can you tell me whether my friend is currently on the trekking or yatra route?
The hotel may not have confirmed information about a guest's current location or movements after leaving the hotel. For the most up-to-date information, please contact the travel or trekking agency responsible for the itinerary.
If you would like, we can pass your inquiry to our Hotel Team for review.
Was the whole of Nepal affected by the recent flood?
No. The recent severe flooding affected specific areas, particularly parts of the Bhote Koshi and Trishuli river areas. Government information identified affected areas including Rasuwa, Nuwakot, Dhading and Chitwan. Other parts of Nepal remained normal and open to foreign travellers and tourists.
Can you tell me who the agency is?
What if I don't know which agency the guest booked through?
If you do not have the agency's contact details, you can leave a message with our Hotel Team.
Please provide the guest's name and any relevant details you have about their stay or journey. Our team will review the inquiry and get back to you with any confirmed information they are able and authorized to provide.
My friends travelled through a travel agency. Should I contact the agency?
What if I am concerned because of an emergency or natural disaster?
We understand that such situations can be extremely concerning. If you are trying to locate someone who may have been affected by an emergency, please contact the travel or trekking agency responsible for their itinerary and the relevant official authorities for the latest verified information.
You may also leave a message with our Hotel Team, and we can pass the inquiry to the appropriate team member for review.
Can I leave a message for the Hotel Team about a guest?
Yes. You may provide your name, contact details, the name of the person you are trying to locate, and any relevant information about their trip. Your message can be passed to the appropriate Hotel Team member for review.
Please note that the hotel may not be able to provide personal information or confirm a guest's whereabouts.
How long will it take for the Hotel Team to respond?
Your message will be passed to the appropriate team member for review. The team will get back to you when they have information they are authorized and able to share.
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We understand your concern. Hotel does not have confirmed information about the guest's current whereabouts or safety.
If the guest's journey was arranged through a travel or trekking agency, we recommend contacting the agency directly for the latest information about their itinerary and travel status.You may also ask us to pass your inquiry to our Hotel Team for review and follow-up.
We understand that this is a concerning situation. Hotel does not currently have confirmed information about the guest's condition or whereabouts.
We recommend contacting the travel or trekking agency that arranged the guest's Yatra, as they may have the most current information about the group, guide and itinerary.
You may also leave a message with our Hotel Team. We will pass your inquiry to an appropriate team member, who can review the matter and get back to you with any information they are able to provide.
We cannot confirm a guest's safety unless verified information is available and the Hotel Team is authorized to share it.
If no confirmed information is available, we will not speculate about the guest's condition or whereabouts.
Can I request a special room rate if I am coming to search for a guest or family member?
Yes. If your visit is related to searching for or assisting a guest, family member or friend, you may leave your accommodation requirements and contact details with our Hotel Team.
The team will review your request and revert to you with a special accommodation rate, subject to availability and applicable hotel terms.
Can the Hotel Team help me with both my guest inquiry and accommodation?
Yes. You may provide your guest-related inquiry together with your accommodation requirements. The Hotel Team can review the information and assist with the appropriate follow-up, including accommodation options and a special rate where applicable.
Related Topics:
- Kailash Mansarovar Yatra
- Hills and Trails or any another travel/trekking agency
- A flood, landslide, disaster, accident, or other emergency
- Guests being affected or potentially affected
- Concern about someone's whereabouts or safety
- A request to identify the tour guide or group
- Multiple named individuals being searched for